Legal
Privacy Policy
Last updated 1 January 2026. Questions about this policy can be sent to claims@oncallclaims.co.uk.
Who we are
ON CALL is a UK accident claims management company authorised and regulated by the Authority. Our registered office is at ON CALL House, 42 Colmore Row, Birmingham B3 2ES.
Data we collect
We collect the information you give us about your accident, vehicle and injuries, together with your contact details. Where relevant we also receive engineer reports, repair estimates, medical reports and correspondence from insurers.
Why we use it
We process your data to assess and progress your claim, arrange recovery, repairs and replacement vehicles, instruct solicitors and medical experts, and to meet our regulatory obligations. Our lawful bases are contract, legitimate interests and legal obligation.
Who we share it with
Only the parties needed to run your claim: approved repairers, vehicle hire providers, independent engineers, SRA-regulated solicitors, medical experts and the relevant insurers. We never sell your data or pass it to marketing companies.
How long we keep it
Claim files are retained for seven years after settlement to comply with regulatory and limitation requirements, then securely destroyed.
Your rights
You have the right to access, correct, erase, restrict or object to our processing of your data, and to data portability. You can also complain to the Information Commissioner's Office.
Ready when you are
Questions about your data or your claim?
Our UK team is happy to explain anything in plain English before you commit to a thing.
No upfront cost · UK-based team · Privacy-First Platform
