About us
We know where drivers lose money — because we used to work the other side
ON CALL was founded in 2023 by claims managers from two of the UK's largest motor insurers. Every part of our process closes a gap we watched cost drivers thousands.
Start Your ClaimWhat Does On Call Do?
We handle road traffic accident claims and nothing else. No conveyancing, no employment law, no generalist call centre taking whatever comes through the door. That focus is why our average response time is 27 minutes and why we know which insurers settle and which ones need a letter before action.
Our in-house team covers first notification, engineering, approved repair management, credit hire and litigation support. When your claim moves between stages, it moves between desks in the same building — not between three separate companies with conflicting incentives.
We're authorised and regulated by the Authority for regulated claims management activity, and we work exclusively with SRA-regulated solicitor firms on injury and litigated matters.
Why drivers choose us
Handled like a legal case, not a call-centre ticket
ON CALL was founded by former insurer claims managers who knew exactly where drivers were losing money. Every part of our process exists to close one of those gaps.
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One dedicated handler
The same named specialist from first call to final settlement. Direct line, direct email.
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Replacement vehicle fast
Like-for-like vehicle delivered, usually within 24 hours of instructing us.
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No paperwork
We complete the forms, chase the insurers and collect the evidence for you.
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Specialist RTA lawyers
Road traffic law only — not a general practice dabbling in accident claims.
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Updates before you ask
Proactive SMS and app updates at every milestone of your claim.
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Nothing upfront, ever
No win, no fee. Costs are recovered from the at-fault insurer, not from you.
The numbers behind the calm
Three years of recovering what UK drivers were owed
We only handle road traffic claims. That focus is why our response times are measured in minutes and our settlements in full value, not first offers.
- 2,364+
- Claims settled
- 19 min
- Average response
- £900k
- Compensation recovered
- 69%
- Drivers who'd refer us
Since 2023
From first contact
For UK drivers
Post-settlement survey
Client stories
1,840 drivers rated us 4.9 out of 5
Independently verified reviews from drivers who came to us in the worst week of their year.
"I was shaken and had no idea what to do. ON CALL took over the same evening, a hire car arrived the next morning and I never spoke to an insurer once."
Rebecca Hall
Sutton Coldfield
"My insurer valued my car £4,000 under the market. ON CALL brought in their own engineer and got the offer raised in eleven days."
Daniel Okoye
Manchester · BMW 3 Series
"Whiplash after a rear-end shunt with two kids in the back. They arranged physio within a week and handled the whole claim while I recovered."
Priya Sharma
"As a sole trader, losing the van meant losing income. A replacement van was on my drive within 20 hours and my losses were claimed for too."
Mark Fenwick
Leeds · Ford Transit Custom
Ready when you are
Ready to let us handle it?
Start your claim today. No obligation, no upfront cost, and one handler from first call to final payment.
No upfront cost · UK-based team · Privacy-First Platform
